MEMBERSHIP TERMS

Golflounge Den Haag

These membership terms, together with the general terms and conditions and house rules of Golflounge Den Haag, form the agreement with the member. In the event of a conflict, these membership terms shall prevail insofar as the membership is concerned.

Article 1 - Parties and definitions

Golflounge Den Haag B.V., located at Jaap Edenweg 10, 2544 NL The Hague, Chamber of Commerce number 99449501, reachable via info@golfloungedenhaag.nl.

Member: the person who enters into the membership and acts for their own use.

Membership month: a consecutive period of one month, calculated from the start date of the membership. Each subsequent membership month begins on the same calendar day. If that day is missing in a month, the last day of that month applies.

Article 2 - Formation

The membership is established as soon as the member has completed the registration, agreed to these terms, and Golflounge has confirmed the registration in writing or electronically.

The membership is personal and non-transferable. The member must be at least 18 years old. For a minor, prior consent and payment guarantee from a parent or legal guardian are required.

Golflounge may refuse an application for a valid reason, such as previous payment arrears, fraud, or serious abuse of facilities.

Article 3 - Duration and price

Upon registration, the member chooses a fixed term of 6 months for EUR 119 per month or 12 months for EUR 99 per month. All amounts include VAT.

The start date and end date are stated in the confirmation. The membership ends automatically after the chosen term and is not tacitly renewed for a new fixed period.

During the fixed term, the membership cannot be cancelled in the ordinary course of business before the end of the term. Statutory rights of cancellation or dissolution remain in effect. In very exceptional personal circumstances, the member may request a reasonable solution from Golflounge in writing; Golflounge may require appropriate supporting evidence for this.

Price and core benefits will not be changed to the detriment of the member during the fixed term, unless such a change is required by law or expressly accepted by the member.

Article 4 - Included play time

The member receives 5 hours of playtime per membership month on a maximum of one bay. The hours are made available via the personal TeeControl account.

Unused hours expire at the end of the membership month. They are not carried over, paid out, exchanged, or offset against other products or services.

The member must be present in person for every booking and must be able to show a valid ID upon request. The hours may not be sold, shared, or used commercially.

Availability is subject to existing bookings. The membership does not guarantee a specific day, time, or bay. The member remains responsible for booking in a timely manner.

Article 5 - Fellow players and additional bookings

During the 5 included hours, every other player pays EUR 7.50 per person per hour. No free guests are included.

After the 5 included hours in a membership month have been used, the member receives a 40% discount on additional bookings of a maximum of one bay. The discount applies to the full booking price of that single bay, including the calculated surcharges for fellow players.

The member discount is only valid when the member is playing along, makes the booking via their own account, and the membership is active and fully paid. Discounts are not redeemable for cash and cannot be combined with other promotions, packages, or discount codes, unless Golflounge states otherwise.

Article 6 - Booking and cancellation

Bookings are made via TeeControl and are subject to availability and regular opening hours.

Cancellations can be made free of charge up to 48 hours in advance. If cancelled between 24 and 48 hours in advance, 50% of the reserved membership hours will be considered used or, in the case of a paid booking, 50% of the booking price will be charged.

If cancelled within 24 hours in advance or in the event of a no-show, all reserved hours will be considered used or 100% of the booking price will be charged.

When Golflounge cancels a booking, used membership hours will be reinstated or a suitable alternative will be offered.

Article 7 - Direct debit

The member authorizes Golflounge and its payment provider PAY. to debit the monthly amount during the entire term via continuous SEPA direct debit from the provided IBAN. The separately provided direct debit authorization is part of the agreement.

The first payment takes place upon registration or on the agreed start date. Subsequent installments are collected monthly around the same calendar day, unless the confirmation states a different date.

The confirmation with the fixed amount and the payment schedule serves as an advance notice for all subsequent direct debits. In the event of a change in amount or date, the member will receive a new notification in advance.

The member is responsible for correct bank details and sufficient funds. A change of IBAN must be communicated in writing in a timely manner.

Withdrawing the authorization, blocking Golflounge as a direct debit collector, or reversing a direct debit does not terminate the membership or the payment obligation.

Article 8 - Reversals and payment arrears

For a standard SEPA direct debit, the member can request a reversal from the bank within 8 weeks of the debit. A longer statutory period may apply to a direct debit without a valid authorization. A reversal does not undo a rightfully owed installment.

If a direct debit fails or is reversed, Golflounge may temporarily block the account, new bookings, discounts, and participation in member activities until the outstanding amount has been paid.

A consumer will first receive a free payment reminder with a period of 14 days, calculated from the day after receipt. Only after that may statutory interest and extrajudicial collection costs be charged to the extent legally permitted.

In the event of repeated or serious payment arrears, Golflounge may terminate the agreement in accordance with the law and recover demonstrable damages and outstanding amounts. Already due installments remain payable.

Article 9 - Cooling-off period for online sign-ups

When the membership is taken out online or remotely, the consumer generally has a 14-day cooling-off period starting from the day the agreement is concluded.

If the member wishes to use the membership immediately during the cooling-off period, the member explicitly requests execution within that period. In the event of cancellation, Golflounge may charge a proportional amount for the service already provided and benefits used.

Withdrawal can be effected via an unequivocal statement or the model form via info@golfloungedenhaag.nl. After the cooling-off period has expired, the fixed term applies.

Article 10 - Member activities

The member receives access to member tournaments and exclusive activities provided they are organized and space is available. Golflounge determines the program, capacity, any additional costs, and conditions for participation.

The non-organization, rescheduling, or missing of an activity does not entitle the member to a refund of the monthly fee. For activities already paid for separately, the cancellation conditions communicated for those specific activities apply.

Article 11 - House rules and safe use

The member and their fellow players shall follow the house rules, safety instructions, and reasonable directions from staff and shall use equipment with care.

The member is liable for damage caused by the member or their fellow players through intent, careless behavior, or improper use, to the extent permitted by law.

In the event of fraud, resale, dangerous behavior, aggression, serious nuisance, or repeated violation, Golflounge may immediately suspend access and membership benefits. Golflounge may terminate the agreement in the event of a sufficiently serious failure, in accordance with the law.

Article 12 - Availability, breakdown, and force majeure

Golflounge may temporarily take bays out of service for maintenance, safety, events, or technical failures. Golflounge will make reasonable efforts to limit any inconvenience.

A short or limited interruption does not automatically entitle the member to a refund. If the membership cannot be used for a substantial part of a membership month due to a cause attributable to Golflounge, Golflounge will provide a reasonable solution, such as replacement hours or an appropriate extension.

In cases of force majeure, the general terms and conditions apply. Mandatory consumer rights remain fully applicable.

Article 13 - Liability

The use of sports facilities entails normal sports and exercise risks. The member remains responsible for safe use, their own health, and following instructions.

Golflounge is liable if damage is the result of an attributable failure or unlawful act by Golflounge. Liability is not excluded or limited to the extent that this is not permitted by law.

Golflounge is not responsible for loss, theft, or damage to personal property, unless this can be attributed to Golflounge.

Article 14 - Personal data

Golflounge processes personal data for registration, member administration, reservations, payments, customer service, and communication in accordance with the privacy statement on the website.

For execution, necessary data may be shared with TeeControl, PAY., and other engaged service providers. Golflounge does not share more data than is necessary for the relevant purpose.

Article 15 - Amendment of terms

Golflounge may amend these terms for a reasonable cause, such as legislation, safety, technical adjustments, or business operations. Any amendment will be clearly communicated in advance.

A substantial disadvantageous change to price or core service will not be applied during the fixed term without the member's consent, unless the change is legally required. Statutory termination rights remain in effect.

Article 16 - Complaints and contact

Questions or complaints can be sent to info@golfloungedenhaag.nl or Golflounge Den Haag B.V., Jaap Edenweg 10, 2544 NL The Hague.

The member shall describe the complaint as fully as possible. Golflounge strives to provide a substantive response within 14 days. This complaints procedure does not limit any statutory rights.

Article 17 - Final provisions

Dutch law applies to the agreement. Disputes shall be submitted to the court of competent jurisdiction according to law.

If any provision is invalid or unenforceable, the remaining provisions shall remain in force. The parties shall replace the invalid provision with a valid provision that approximates the purpose and scope as closely as possible, within the limits of consumer law.

In the event of conflict between documents, the following order of precedence applies to the membership: the individual confirmation, these membership terms, the general terms and conditions, and subsequently the house rules.